There are a set of after-sales activities that online sellers need conduct for effective online retail. These smoothen the sales process and increase chances of repeat sales.
Here’s what you need to do to keep customers interested:
- Strict quality checks
- Conduct final quality check before packing products for delivery.
- Products should be intact, including the original packing.
- Send only the best products to marketplace warehouse if you opt for marketplace fulfillment.
- Right products
- Match SKUs on the products and the manifests.
- Pack accessories, add-ons etc. to avoid incomplete order delivery.
- Update packaging team about promotions offers etc. so that they don’t miss out on packing freebies, combos, etc.
- Personalize – the something extra
- Leave thank you notes or little extras like discounting codes, styling guides etc. in the package as appreciation for customers’ interest in your products.
- Add catalogues of your latest collections and fresh arrivals.
- Can try: Add a request for reviews on the marketplace; because more the reviews (positive), higher is your visibility.
- Intact packaging
- Follow marketplace guidelines for packaging to avoid rejection and damage.
- Also, you can add your brand packaging within. But remember, additional layers could add up to extra shipping costs.
- Timely pickups/delivery
- Keep sufficient packaging material in stock.
- Keep updating inventory so that you don’t run out of stock.
- Choose a fulfillment center closest to the cities from where you get most orders.
If you want to know more about Shipping, Warehousing, and related topics, contact us here
