For a long time, customer satisfaction has been the buzzword in the online retail market. It has been proven over and over again that keeping your customers happy is of paramount importance for your online retail business. Research shows that customer satisfaction is directly related to customer retention, or the ability to hold on to […]

Although the modes of retail have changed drastically over the years, the concept remains the same – the sale and purchase of goods or services from a business to an end-user. What once used to be chains of physical stores and multitudes of storehouses to provide for each of them is now steadily becoming online […]