Helpdesk Activation

Browntape Customer Support Just Got Better!

In our endeavor to improve customer service; we have now introduced a ticket-based helpdesk. Hereon, we request Browntapers to raise issues via the below system to ensure speedy & systematic resolution.

Method 1: Raise Ticket from Browntape Panel

Simply click on the green colour help icon inside your app.browntape.com panel and submit your ticket.

Method 2: Send us an Email

Send an email to help@browntape.com with details of your issues. A ticket would be raised and you will receive a confirmation of the same.

Method 3: Use Freshdesk

Visit https://browntape.freshdesk.com/support/tickets/new. Do note, you will need to log in to submit a ticket here. Your Freshdesk activation link will be shared with you shortly.

Check Your Ticket Status

For all the steps above; there is one way to check the status of your ticket. Simply visit https://browntape.freshdesk.com/support/home and click on “Check Ticket Status”. Do note you would need to be logged in for the same.

We look forward to your co-operation in using the above system to get your issues resolved in the best possible manner.

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