Frequently Asked Questions

What is an eCommerce Management Software?

An eCommerce Management Software allows you to sell on multiple eCommerce marketplaces from a single panel. Orders from all online marketplaces can be seen on one dashboard. A software like Browntape automates order management, inventory management while also generating sales reports giving much-needed insights to the seller. Automated shipping batch creation, synchronised inventory, integrated warehouses & courier partners are some of the prime features of an ideal eCommerce Management Software.

What is an Order Management System?

An Order Management System automates the repetitive tasks in the order fulfillment procedure and reduces the need for manpower. An Order Management Software like Browntape allows you to process orders from multiple channels. Create shipping batches, auto-generate labels & invoices, easily manage product returns.

Why do I need an inventory management software?

As orders come in from different marketplaces, it is necessary to maintain a common inventory across all channels. With an inventory management software like Browntape, when a product is sold on one channel, the inventory is auto-updated across all channels. With the Global Low Stock Trigger feature, you can sell the last-remaining stock on your preferred marketplace while showing the product as out-of-stock on other channels.

Can automating my eCommerce business be expensive?

Not at all. With an eCommerce Management Software like Browntape, you can automate your eCommerce workflow starting from as low as ₹2 per order.

How do I sell the last-remaining stock on a single marketplace?

An eCommerce Software with advanced inventory allocation features can help you select a preferred marketplace at low inventory. Browntape’s Global Low Stock Trigger feature can be used to make the inventory visible on one marketplace and show as out-of-stock on other channels. Moreover, the low stock trigger can be set for each SKU.

Do we need to download Browntape?

No, Browntape is a cloud-based eCommerce software. You can log in to your Browntape account from anywhere, simply by entering your username & password through a web browser.

What are the charges of using Browntape?

Browntape’s per order price starts at Rs. 2. Know more about our pricing plans.

Can Browntape be used by large companies and brands?

Yes, many successful enterprises including Tupperware, Lego & Khadims use Browntape. By creating parent-child accounts, complex distribution of enterprise business can be managed by Browntape. Moreover, we provide customized integrations with ERPs.

Does Browntape help manage products listed with different SKU codes on different marketplaces?

Browntape allows you to map different SKU aliases to a master SKU code. You can link all SKU aliases to a unique SKU code on Browntape with a one time bulk upload. Furthermore, you will receive un-mapped alerts for any SKU listed on an online marketplace but not yet on Browntape.

Can I add multiple user ID’s to Browntape?

Yes, Browntape allows you to add an unlimited number of users. Roles like inventory manager, warehouse manager, and fulfillment manager can be assigned to users as per their duties.

Can Browntape be used by eCommerce management agencies?

Yes, Browntape is an ideal software for eCommerce management agencies. A parent account will be set up for the agency while child accounts can be set up for the agency’s clients(sellers).

Can Browntape be integrated into an existing ERP system?

Yes, Browntape can be easily integrated with ERP systems such as Ginesys ERP, SAP, Oracle JD Edwards EnterpriseOne and many more.
If your ERP has API interfaces, it can be exposed to Browntape, and our tech team can develop the integrator.
OR
Browntape has an API, which we will provide & your IT team can carry out the integration process.

Which marketplaces can be integrated with Browntape?

The following are some of the marketplaces which can be integrated with Browntape:
Flipkart, Amazon, Snapdeal, Myntra, Meesho, Shopclues, Paytm Mall, Ajio.com, Tatacliq.com, Nykaa.com, NykaaFashion.com, NykaaMan.com, Limeroad, Pepperfry, Firstcry, Grofers, Fynd, 2GUD, Netmeds, 1mg, HealthKart, Rediff

Know more about Browntape’s marketplace integrations.

Which web store builders / shopping carts can be integrated with Browntape?

The following are some of the marketplaces which can be integrated with Browntape:
Magento, Shopify, Woocommerce, BigCommerce, StoreHippo, OpenCart, Zencommerce

Know more about Browntape’s shopping cart integrations.

Which ERP systems can be integrated with Browntape?

The following are some of the ERP systems which can be integrated with Browntape:
SAP, Ginesys ERP, SAP Business One (B1), Oracle, Salesforce, Oracle JD Edwards, IBM Sterling B2B Integrator, Microsoft Dynamics 365 Business Central, Logic ERP, FarEye

Know more about Browntape’s ERP integrations.

Can POS systems be integrated with Browntape?

Yes, POS(Point of Sale) systems by Ginesys, GoFrugal & Zwing can be easily integrated with Browntape.

Know more about Browntape’s POS integrations.

Can I link my own eCommerce website with Browntape?

Yes, websites powered by Magento, Shopify, WooCommerce, StoreHippo, BigCommerce, Zoho Commerce & other web store builders can be integrated with Browntape.

Can courier providers be integrated with Browntape?

Yes, Browntape can be integrated with most courier providers of India either directly or via courier aggregators.
The list includes:
Delhivery, Ekart, BlueDart, DHL, DTDC, FedEx, IndiaPost, The Professional Couriers, EcomExpress, Aramax, TCI Express, Gati

Browntape is integrated with courier aggregators such as Pickrr, Shyplite and more.

Can Browntape help me know if the marketplace has paid me correctly?

With Browntape’s remittance reports you can identify wrongful deductions & other payment errors. Get detailed information about marketplace-wise unremitted, zero or negative net remittance orders. Get access to details on marketplace charges like commission, closing fees, shipping charges, GST; as per your orders.

How do I set tax rules on Browntape?

Follow the below steps:

Step 1: Login to Browntape
Step 2: Go to Account
Step 3: Go to Tax Rules
Step 4: Click on ‘Create Rule’ 
Step 5: Set title & fill in the details(Price, Intra State, Inter State)
Step 6: Click on ‘Save’
NOTE: Taxes vary as per product category & price range. Ensure all the SKUs & product categories are added in Browntape while adding products.

Using Browntape, how do I sell the last-remaining stock on a single channel?

Browntape’s Global Low Stock Trigger feature can be used to make the inventory visible on one marketplace and show as out-of-stock on other channels.
Follow the below steps:
Step 1: Login to Browntape
Step 2: Go to Inventory
Step 3: Go to Setup->Inventory settings
Step 4: Go to Low Stock Settings & set the ‘Global Low Stock Trigger’ & ‘Preferred Channel at Low Inventory’.
NOTE: The low stock trigger can be set for each SKU.

How do I generate a Standard Sales Report?

Follow the below steps:
Step 1: Go to Reports
Step 2: Click on ‘Create Report’
Step 3: Under Sales Reports, you will find Standard Sales Report section
Step 4: Add the date range for which you wish to generate data. Click on Create button
Step 5: Scroll up & click on Reports tab. You will see the generated report. Click on the CSV button under ‘Actions’ column to download the report.